Returns & Exchanges

At Keter, we stand behind the quality of our home and garden solutions and offer a 30-day return policy for items in their original packaging. If you are not completely satisfied with your purchase, we are committed to making the return process as simple and efficient as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to start your request and receive a return authorization.

• 2.
  Prepare Your Item

  Carefully disassemble your product if necessary and place it back in its original packaging along with all hardware and assembly instructions.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to the original payment method within 7-10 business days.